1. How can I place an order?
You can contact us via inquiry with your order details. We will guide you through the process and provide a formal quotation.
2. What payment methods are accepted?
We usually accept T/T (Telegraphic Transfer), PayPal, and Western Union for secure transactions.
3. What is the standard order procedure and lead time?
Once the order is confirmed, production typically takes 7-15 days depending on stock levels. Balance payment is required before final shipment.
4. How is product quality controlled during production?
We perform spot inspections during production and a full finished product inspection before packaging to ensure all standards are met.
5. What happens if I receive a defective product?
We offer a replacement policy. If defective items are found, we will credit your account or provide replacements in the next shipment.
6. Is the battery included and how long does it last?
Yes, the 24V battery is included. It requires 6-8 hours for a full charge and is designed to be ready whenever emergency transport is needed.
Iowa Medical
