Frequently Asked Questions
Q1: How do I handle the charging process?
A1: Start by turning off the device. After about 5-8 hours, the lamp on the charger turns green, indicating the batteries are fully charged. It is normal for the charger to become warm during use.
Q2: Is the equipment difficult to fold?
A3: No, you simply lift the specific sections as designed and it folds easily. For those requiring more assistance, automatic open and fold options are available.
Q3: Must the battery be removed to fold the equipment?
A5: No, the device can be folded with the battery attached. Its compact design is specifically built to accommodate the battery when folded.
Q4: What are the tires made of?
A6: The front tires are made of wear-resistant PU solid material. The back tires are inflatable and wear-resistant; rubber solid tire options are also available.
Q5: Do you offer a warranty?
A7: All products are supplied with a comprehensive 12-month manufacturers warranty covering any manufacturing faults, including batteries.
Q6: Can I take this equipment on an airplane?
A8: Yes, our power-assisted equipment is airline friendly. We can provide all necessary specifications required by airlines via email.
Iowa Medical
