Frequently Asked Questions
Q1. Are you a manufacturer or a foreign trade company?
We are a professional manufacturer with a dedicated foreign trade service team to support international clients.
Q2. What are your terms of packing?
Generally, we pack our goods in standard export cartons. Customized branded packaging is available with proper authorization for registered patents.
Q3. What is the standard payment process?
The process follows: Quotation -> PI Confirmation -> 30% Deposit -> Production -> QC Inspection -> Balance Payment -> Shipping.
Q4. What is the estimated delivery time?
Typically, delivery takes 30 to 35 days after receiving the advance payment. The specific timeline depends on the item type and order quantity.
Q5. Can you produce items based on custom samples?
Yes, we can manufacture products according to your samples or technical drawings, including the development of specialized molds and fixtures.
Q6. What is the warranty period for the lift chairs?
We offer a 24-month warranty on our chairs to ensure a reliable purchase and long-term peace of mind.