Frequently Asked Questions
Q1: Are you a professional manufacturer of medical equipment?
A: Yes, we are a professional medical equipment manufacturer specializing in high-quality rehabilitation and anti-decubitus solutions.
Q2: What is the warranty period for the air mattress?
A: We provide a comprehensive 2-year warranty on our products, along with online technical support to ensure long-term reliability.
Q3: Do you support OEM and ODM services?
A: Yes, we offer both OEM and ODM services. We can customize colors, logos, and packaging according to your specific requirements.
Q4: What are your accepted payment and trading terms?
A: We accept L/C at sight, T/T (30% deposit and 70% balance before shipment), and Trade Assurance to reduce customer risks.
Q5: What is the Minimum Order Quantity (MOQ)?
A: Our standard MOQ is 10 pieces, making it accessible for both specialized rehabilitation centers and bulk distributors.
Q6: How is the mattress packaged for international shipping?
A: All products are packed in standard export cartons designed to withstand international transit and ensure the product arrives in perfect condition.
Iowa Medical
